In this situation, the IT Management of the Social Security (GISS) studied during 2013 a pilot project to solve the situation. The development of the project enabled the opportunity to provide an integrated solution using standard hardware, reducing costs and increasing customer autonomy.
After considering all this inputs, the SIGE project is launched.
For this preliminary phase, the GISS bought an equipment infrastructure following certain specifications, thus several offices could be used as a pilot to verify all the system functionalities.
In august 2014, the GISS launches a public bid to buy the equipment needed for the SIGE project deployment. The target were the customer service offices of the Social Security with a total budget of 4.000.000,00 €. The equipment delivered consisted in 836 information screens, 684 ticket printers and 779 self-service stands. The project considers the deployment and installation at the Social Security offices, with a 3 years guarantee.